Terms & Conditions
OVERVIEW
This website is operated by Ruffoni. Throughout the site, the terms “we”, “us” and “our” refer to Ruffoni.
Ruffoni offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
GENERAL SALES CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
All products purchased on the Website are sold by:
Ruffoni S.r.l.
Via Magenta, 5
28887 Omegna (VB)
ITALY
Tel.: +39 0323 61990
Mail: rame@ruffoni.net
General Sales Conditions can be changed and / or modified at any time. Eventual changes and / or new conditions will be valid starting from the date of their release on the Website. For this reason, before placing any order, the users are kindly invited to visit regularly the website in order to read the most updated version of the General Sale Conditions. The General Sale Conditions applicable are the ones in force at the same date of the purchase order on the website.
PRICES
All prices are in Euro currency (€) and include the Value Added Tax (VAT). Any eventual additional cost, always including the VAT and always in Euro currency (€), will be expressly indicated separately in the order form, before the user proceeds to the transmission of it, and will be also indicated inside the e-mail containing the order confirmation. Duties and local taxes different from VAT are exceptions and should be paid directly to the carrier.
The price of the Products can be modified by Ruffoni in any moment, without any previous notice, being understood that the price the user will pay is the one present in the product information sheet where he can find the main features of the product at the moment of the order.
Certain products may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy
Ruffoni can sell product with discounted prices through the Website. The full price on the Website (Crossed Price) is the base on the one Ruffoni calculates the discount and is the official price published on the Website.
We remind that Crossed Prices can be an indication about the value of the Product, but in other stores the price of the same product could be different.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
PURCHASE ORDERS
Ruffoni will manage the purchase order, and will proceed with the delivery of the Product bought, only after having received the confirmation on the payment authorization of the total due amount, consisting of the buying price, the eventual freight costs (if they must be applied), and of any other additional cost, as indicated in the order form (Total Due Amount). In case of not successful payment of the Total Due Amount or in case of not confirmation of the payment, the purchase contract won’t be finalized and will be terminated. The user will be informed about the termination of the contract and about the cancellation of the order immediately after the transmission of the order, through the Website.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Every Product has a Product Details Sheet. The images and the descriptions on the Website show, as faithfully as possible, the features of the Products. The colors of the Products may differ in comparison to the real ones due to the settings of electronic systems or due to the different personal computers used by the users to see them. Also the images of the Product in the Product Sheet may differ in terms of dimensions or due to additional accessories. Hence the images must be used as an indication. For the purpose of the Purchase Contract the description of the Product in the order form transmitted by the user will be considered faithful.
AVAILABILITY OF THE PRODUCTS
The quantity of the products offered on the Website is limited. So it may happen that during the buying process, since more users may buying the same Product at the same time, after the transmission of the purchase order the purchased Product is not available anymore.
In all cases of unavailability of the purchased Product the user will be immediately informed by e-mail. The user will have the right to terminate immediately the contract. In case the user would like to use the right of termination of the contract, Ruffoni will refund the amount without any delay and, in any case, within 15 working days from the day of the sending of the order. Ruffoni will communicate via e-mail the amount to be refunded. The amount will be refunded on the same payment method used by the user for his buying. Eventual delays in the refund may be due to the bank or payment gateway, the type of the credit card or to the payment solution used by the user. Ruffoni will not be in any case responsible for any delay in the refund process.
PAYMENT METHODS
The Products are payable by credit card, PayPal, Google pay, Apple pay. In case these payment methods cannot be used for some specific Products, the user will find this information on the Website, or, at the latest, at the beginning of the purchase procedure.
Ruffoni will send a commercial invoice by email. The data and the information communicated by the user to issue the invoice are guaranteed by this one to be real, and the user is obliged to keep Ruffoni undamaged and free from any damage may arise in case of non-compliance with the truth of the same provided information, including penalties issued by the competent authorities.
Confidential credit card data (credit card number, expiration date, security code) are encrypted and are transmitted directly to the payment manager without passing through the servers used by Ruffoni. So Ruffoni has no access and doesn’t save any credit card data used by the user for the payment of the Products.
RETURN POLICY
Buyers have specific rights to return goods according to the Return Policy page available in this Website.
LIMITED LIFETIME WARRANTY
Ruffoni pans are manufactured and inspected to ensure high quality standards.
They are warranted to the original purchaser to be free from material defects in materials and workmanship under normal household use for the lifetime of the cookware.
Ruffoni warrants to the original purchaser that it will replace any detective part or item which is identified and verified by Ruffoni during the warranty period, or, at Ruffoni's discretion, substitute a replacement pan of similar value.
This warranty does not cover damage caused by accident, misuse, abuse, commercial use or normal wear and tear. Scratches, stains, discoloration or damage from overheating are not covered by this warranty. Wear and damage to the tinned surface, where present, is not covered by this warranty. Incidental or consequential damages are not covered by this warranty.
This warranty gives you specific rights as stated herein.
You may also have other rights which may vary from state to state.
Should you have a problem with your cookware, please contact:
USA
Ruffoni Cookware Consumer Relations
1-877-399-2110
us.service@ruffoni.net
UK or Republic of lreland
Meyer Group Ud.
0151-482-8282
service@ruffoni.net
Australia
Customer Service Department
03-9761-5655
essteele.com.au
Europe and the rest of the world
+39 0323 61990
service@ruffoni.net
THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Ruffoni, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
INDEMNIFICATION
You agree to indemnify, defend and hold harmless Ruffoni and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us.
ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site constitutes the entire agreement and understanding between you and us, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Italy.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
Email: service@ruffoni.net
Phone: +39 0323 61990